We have lots of really great walkers in the areas we service. From Bowie to Laurel and Glen Burnie to Crofton, our dog walkers do a great job of caring for our client’s pets and ensuring they are looked after in the best possible way.
One of our great walkers is Olivia. Olivia covers the Annapolis, Arnold, Severna Park, and Pasadena areas. She has been a dog walker and pet sitter for Tails on Trails for almost a year and is part of what makes Tails on Trails a premier company. Her hard work and dedication to doing the best for our clients has led us to promote her within the company.
In the future she will be working in the office in a dual role, supporting new and existing staff. She’ll be focused on staffing, mentoring, field training, management of day-to-day staffing issues, troubleshooting field issues, and continuing team education. We have high expectations for the position and we believe Olivia will meet them!
Maintaining a premier dog walking and pet sitting company means that we constantly need to support our walkers and sitters as they work to fulfill the needs of our clients.
With newer employees, Olivia’s focus will be to mentor, train, and advise new hires in their first 90 days of employment. For the existing staff, she will be assisting in troubleshooting field issues via the schedule line. Additionally, she will be managing the day-to-day monitoring of appointment completions, GPS, and overall quality of our performance.
We think that with our increased growth and desire to improve our overall quality, this position will really make a difference. Congrats Olivia! We’re excited for this next step!